The culture of a company seems to have a life of its own. There is what the executives, owners, or founders say about the company culture and then there is what the employees see as their lived experience at the company. There is often a mismatch and one that may never fully match.
COMPANY CULTURE IS BUILT WITHIN EVERY INTERACTION
Each interaction within and outside of the company helps to shape the culture.
- How managers treat employees
- How feedback is delivered up and down the chain of command
- How expectations are set and communicated
- How the company treats its key vendors and customers
- How the company lives its commitment to customer service
- How the leaders illustrate alignment among the company’s functions
- How leaders deal with a problem or underperforming employees or bad actors
All these items send a message about the company culture. These messages may be direct or may be subtle, but they are being noticed. If you want to make a positive change in the company’s culture, target the area where the right people will notice and adapt to the change.
A POSITIVE COMPANY CULTURE CAN HELP IT RUN MORE AUTONOMOUSLY
When leaders and employees understand what is required and how their actions align with the desired results, you wind up with a company that can operate very well without constant intervention from the leaders. They still need to be visible, but team members are engaged, feel valued, and understand that their contributions make a difference.
How do you think your company culture is perceived? If you wish to discuss the differences in perception and how you might close the gap, we can hop on a short, targeted call to give you some quick insights. You can book the call HERE with no obligation.